pkgame is committed to protecting the personal information of every player who registers and plays on our platform. This Privacy Policy explains in plain terms exactly what data we collect, why we collect it, how we use and store it, and what rights you have over your own information as a pkgame account holder.
Six core principles that guide how pkgame handles every piece of personal data you share with us.
All personal data stored by pkgame is protected using industry-standard encryption at rest and in transit. Our servers are secured behind enterprise-grade firewalls and subject to regular independent security audits.
pkgame does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — ever. Your data is used solely to operate your account and deliver the pkgame service to you.
You have the right to access, correct, and request deletion of your personal data at any time. Simply contact our 24/7 support team and we will process your request within the timeframes set out in this policy.
pkgame only collects personal data that is genuinely necessary to operate your account, process your transactions, and meet our legal and regulatory obligations. We do not collect data for its own sake.
Every instance of personal data processing by pkgame is grounded in a lawful basis — contractual necessity, legal obligation, legitimate interest, or your explicit consent — as described in detail throughout this policy.
In the unlikely event of a data breach that affects your personal information, pkgame will notify affected players promptly and take all necessary steps to contain the breach and prevent recurrence.
This Privacy Policy ("Policy") is issued by pkgame ("pkgame," "we," "us," "our") and applies to all personal data collected, processed, and stored in connection with the pkgame online gaming platform accessible at pkgame.ws (the "Platform").
pkgame takes the privacy of its players seriously. Whether you are browsing the Platform as a visitor, registering a new account, making a deposit via JazzCash or EasyPaisa, placing a bet on PSL cricket, or spinning a slot title — this Policy governs how we handle the personal information you share with us during those interactions.
By accessing the pkgame Platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should discontinue use of the Platform immediately.
This Policy applies to all pkgame players and registered account holders, irrespective of the device or method used to access the Platform. It covers data collected via the pkgame website, mobile browser interface, and any other official pkgame digital channel.
For the purposes of applicable data protection law, pkgame is the data controller responsible for your personal data collected through the Platform. As data controller, pkgame determines the purposes and means of processing your personal information and is accountable for ensuring that such processing is conducted lawfully, fairly, and transparently in accordance with this Policy.
pkgame operates under an international gaming licence and is subject to the data protection and anti-money laundering obligations prescribed by its licensing jurisdiction. Contact details for data-related enquiries are provided in Section 15 of this Policy.
pkgame collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are set out below:
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender | Required |
| Contact Data | Email address, mobile number, residential address (city, province) | Required |
| Financial Data | JazzCash / EasyPaisa account numbers, HBL / UBL / Meezan Bank account details, USDT wallet address, transaction history | Required |
| KYC Documents | CNIC scan (front and back), selfie photograph, utility bill or bank statement | Required for withdrawals |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic |
| Usage Data | Games played, bets placed, deposit and withdrawal amounts, bonus activity, login history | Automatic |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact us |
| Marketing Preferences | Promotional opt-in status, communication channel preferences | Optional |
pkgame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where expressly required by our responsible gaming obligations (for example, where a player voluntarily discloses a gambling-related health concern in the context of a self-exclusion request).
pkgame collects personal data through the following channels:
pkgame uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.
pkgame processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pkgame does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances, and only to the extent strictly necessary:
All third-party data processors engaged by pkgame are bound by contractual data processing agreements that require them to process personal data only on pkgame's instructions and in accordance with applicable data protection requirements.
pkgame strictly does not sell your personal data to advertisers, data brokers, or any other commercial third party. Any communication claiming otherwise should be treated as fraudulent and reported to [email protected] immediately.
pkgame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and licensing compliance |
| Financial transaction records | 7 years after transaction date | Financial regulatory obligation |
| KYC documents | 5 years after account closure | AML compliance |
| Support communications | 3 years after closure of query | Dispute resolution, quality assurance |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Technical and usage data | 13 months from collection | Fraud detection, platform analytics |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
pkgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While pkgame takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your pkgame login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
pkgame uses cookies and similar tracking technologies on the Platform to improve your user experience, maintain your session, analyse Platform usage, and support fraud prevention efforts. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the pkgame Platform and may prevent you from accessing certain features.
As a pkgame account holder, you have the following rights in relation to your personal data, which you may exercise at any time by contacting our support team:
To exercise any of the above rights, please contact the pkgame support team via live chat or at [email protected]. We will acknowledge all data rights requests within forty-eight (48) hours and respond substantively within thirty (30) days.
For your protection, pkgame will verify your identity before processing any data access, rectification, or deletion request. You may be asked to confirm your registered email address, mobile number, and one form of identity documentation before we proceed with your request.
pkgame is strictly an adult gaming platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Our registration process includes mandatory date-of-birth verification, and accounts where the holder is subsequently found to be under 21 will be closed immediately with all data handled in accordance with our legal obligations.
If you are a parent or guardian and believe that a person under the age of 21 has registered a pkgame account, please contact us immediately at [email protected]. We will investigate and take prompt corrective action, including account closure and deletion of the minor's personal data to the extent permitted by applicable law.
pkgame operates an internationally licensed gaming platform. As a result, your personal data may be processed by pkgame staff, contracted third-party service providers, or technology infrastructure located in jurisdictions outside Pakistan. Such transfers occur primarily in connection with our KYC verification services, payment processing partners, game software providers, and cloud infrastructure providers.
Where personal data is transferred outside Pakistan, pkgame ensures that appropriate safeguards are in place to protect that data at a standard equivalent to the protections described in this Policy. These safeguards include contractual data protection clauses with our service providers and, where applicable, transfers to jurisdictions recognised as providing an adequate level of data protection.
pkgame reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email to their registered address or by displaying a prominent notice upon login to the Platform. The updated Policy will take effect from the date stated at the top of the revised document.
We encourage you to review this Policy periodically to stay informed about how pkgame protects your personal data. Your continued use of the pkgame Platform following notification of any amendments constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkgame handles your personal data, please reach out to our dedicated support team through any of the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026. The English-language version of this Policy is the authoritative governing version. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.
For more information about your rights and obligations as a pkgame player, please also review our Terms & Conditions and our Responsible Gaming policy.
Now that you know exactly how pkgame protects your data, enjoy Pakistan's most complete online gaming experience — cricket betting, live casino, slots, fishing games, and Super Bingo — all in PKR. Players must be 21 or above.